https://jobs.co.uk/job/customer-resolution-officer-tate--7a3774f4-1cdd-40c7-831c-940f3a2adebd RSS feed for Customer Resolution Officer at Tate. en-gb Sun, 06 Sep 2026 00:03:32 GMT https://jobs.co.uk/job/customer-resolution-officer-tate--7a3774f4-1cdd-40c7-831c-940f3a2adebd https://jobs.co.uk/job/customer-resolution-officer-tate--7a3774f4-1cdd-40c7-831c-940f3a2adebd Sat, 05 Sep 2026 11:51:37 GMT Location: London | Salary: 14.80-14.80 Hourly | Type: Temporary | Complaints and Resolution OfficerColindale NW9 14.80 Hybrid Working ASAP Start We are looking for a customer-focused Complaints and Resolution Officer to manage and investigate resident complaints within a social housing environment.Key Responsibilities:Investigate and resolve complaints in line with policy and timescales.Communicate with residents and internal teams to reach fair outcomes.Draft clear complaint responses and maintain accurate records.Identify service improvements and support continuous learning.About You:Experience handling complaints or customer casework.Excellent communication and problem-solving skills.Ability to manage a busy caseload and meet deadlines.Social housing experience and knowledge of the Housing Ombudsman Code is desirable.If you are passionate about delivering excellent customer service and improving resident experiences, we''d love to hear from you. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy.Tate is committed to promoting equal... Temporary