https://jobs.co.uk/job/customer-resolution-officer-reed-specialist-recruitment--56b1630e-3199-4119-bdfe-4dba173aabcc RSS feed for Customer Resolution Officer at Reed Specialist Recruitment. en-gb Wed, 16 Sep 2026 23:00:44 GMT https://jobs.co.uk/job/customer-resolution-officer-reed-specialist-recruitment--56b1630e-3199-4119-bdfe-4dba173aabcc https://jobs.co.uk/job/customer-resolution-officer-reed-specialist-recruitment--56b1630e-3199-4119-bdfe-4dba173aabcc Tue, 15 Sep 2026 23:00:00 GMT Location: City of London | Salary: £22.07 - £28.78/hour | Type: Temporary | Customer Resolution Officer Pay: -22.07 PAYE / -28.78 Umbrella Contract: Temporary (1 October to 1 April) Location: London, Barbican Estate Officer EC2Y Working Pattern: Hybrid The Role We are looking for an experienced Customer Resolution Officer to investigate and resolve complaints within a Repairs & Maintenance service. You''ll manage complaints from start to finish, work closely with residents, contractors and internal teams, and help drive service improvements through customer feedback and complaint analysis. Key Responsibilities Investigate Stage 1 complaints relating to repairs, maintenance and service delivery. Engage with residents to understand concerns and provide updates. Gather and review evidence including repair records, inspections and contractor information. Produce clear, professional and empathetic complaint responses. Recommend remedies, compensation and service improvements where appropriate. Track actions and ensure agreed outcomes are completed. Support Housing Ombudsman enquiries, FOI requests and Member enquiries. Monitor complaint trends and identify opportunities to improve services. Work with contractors and operation... Temporary