https://jobs.co.uk/job/customer-resolution-centre-advisor-part-time-23hr-pw-delta-housing--2665fce5-73d7-40f0-8873-c23dad6f8e81 RSS feed for Customer Resolution Centre Advisor - part time 23hr pw at Delta Housing. en-gb Mon, 24 Aug 2026 15:17:07 GMT https://jobs.co.uk/job/customer-resolution-centre-advisor-part-time-23hr-pw-delta-housing--2665fce5-73d7-40f0-8873-c23dad6f8e81 https://jobs.co.uk/job/customer-resolution-centre-advisor-part-time-23hr-pw-delta-housing--2665fce5-73d7-40f0-8873-c23dad6f8e81 Mon, 24 Aug 2026 11:51:54 GMT Location: Chelmsford | Salary: 18865.00-18865.00 Annual | Type: Permanent | Customer Resolution Centre Advisor - part time 23hr pw£18,865ChelmsfordPart-TimePermanent We are looking for a Customer Resolution Centre Advisor on a part time basis of 23 hours per week, to provide an outstanding customer experience through first contact resolution, via multimedia channels, including inbound and outbound calls, social media and email. You will also own, listen, diagnose and support our customers and the business through all contact with Delta Housing.What you''ll be doingProvide exceptional customer service across multimedia channels for first-time query resolution.Follow company workflows to meet evolving customer needs, providing enhancement feedback as and when required.Demonstrate empathy in customer interactions, recognising diversity.Resolve dissatisfaction at the first point of contact, escalating when needed.Proactively identify process improvement opportunities and contribute to a knowledge base and enable further first contact resolution, reducing handoffs to specialist teams.What we are looking forGCSE, NVQ or equivalent, or equivalent demonstrable prior learningExcellent communication skillsHigh level of computer literacy covering office systems as we... Permanent