Customer Resolution Centre Advisor

We are looking for a Customer Resolution Centre Advisor to provide an outstanding customer experience through first contact resolution, via multimedia channels, including inbound and outbound calls, social media and email. You will also own, listen, diagnose and support our customers and the business through all contact with Delta Housing.What you''ll be doingProvide exceptional customer service across multimedia channels for first-time query resolution.Follow company workflows to meet evolving customer needs, providing enhancement feedback as and when required.Demonstrate empathy in customer interactions, recognising diversity.Resolve dissatisfaction at the first point of contact, escalating when needed.Proactively identify process improvement opportunities and contribute to a knowledge base and enable further first contact resolution, reducing handoffs to specialist teams.What we are looking forGCSE, NVQ or equivalent, or equivalent demonstrable prior learningExcellent communication skillsHigh level of computer literacy covering office systems as well as CRM databases and systemsExperience of working in a customer focused organisationExperience of customer care techniquePlease note the office expectancy of this role is as follows: The first 4-6 weeks will be office based training, and then after this the office attendance will be 1 day a week minimum.BenefitsThe salary for this post will be £30,349 Per Annum.Learning and development opportunitiesHealthcare cash planRobust ..... full job details .....