Customer Resolution Centre Advisor

We are looking for a Customer Resolution Centre Advisor to provide an outstanding customer experience through first contact resolution, via multimedia channels, including inbound and outbound calls, social media and email. You will also own, listen, diagnose and support our customers and the business through all contact with Delta Housing. What you''ll be doing Provide exceptional customer service across multimedia channels for first-time query resolution. Follow company workflows to meet evolving customer needs, providing enhancement feedback as and when required. Demonstrate empathy in customer interactions, recognising diversity. Resolve dissatisfaction at the first point of contact, escalating when needed. Proactively identify process improvement opportunities and contribute to a knowledge base and enable further first contact resolution, reducing handoffs to specialist teams. What we are looking for GCSE, NVQ or equivalent, or equivalent demonstrable prior learning Excellent communication skills High level of computer literacy covering office systems as well as CRM databases and systems Experience of working in a customer focused organisation Experience of customer care technique Please note the office expectancy of this role is as follows: The first 4-6 weeks will be office based training, and then after this the office attendance will be 1 day a week minimum. Benefits The salary for this post will be 30,349 Per Annum. Learning ..... full job details .....