Customer Resolution Caseworker

Customer Resolution Caseworker Location: Remote Salary: £32,300/year Vacancy Type: 3 Month and 6 Month Fixed Term Contracts It matters. So we re bringing it closer to home. Our customers have told us they want us to better understand their needs at a local level, and to be more visible in the communities we serve. We ve listened. That s why we re creating new roles, strengthening our local presence, and looking for people who want to be part of what comes next. We re looking for Resolution Caseworkers to join our Customer Resolution team and play a vital role in improving customer satisfaction and trust. About the Role As a Resolution Caseworker, you ll be at the heart of our customer experience, managing complaints and service issues from start to finish. You ll take ownership of cases, working collaboratively across teams to investigate concerns, identify root causes, and deliver fair, timely and high-quality resolutions. This is a fantastic opportunity for someone who thrives in a fast-paced environment, enjoys problem-solving, and is driven to make a real difference to customers experiences. What You ll Be Doing Managing and responding to customer complaints with empathy, professionalism, and efficiency Investigating cases thoroughly, gathering evidence and making balanced decisions Delivering timely, high-quality responses in line with regulatory requirements and internal policies Using sound judgement to determine appropriate outcomes, including compensation where ..... full job details .....