Customer Resolution Agent (Customer Service)

Customer Resolution Agent NottinghamLocation: Nottingham (NG11).Salary: £14.55 per hour.Full Time Monday to Friday 37 hours.Contract: Up to 12th June 2026 possibly beyond.Purpose To investigate and resolve customer complaints efficiently, delivering a high-quality experience while ensuring commitments are met and risks of further dissatisfaction are minimised.Key Responsibilities Manage and resolve complaints, aiming for first point of contact resolutionAnalyse complex information to identify root causes and make evidence-based decisionsFollow procedures to investigate, respond, and deliver on customer commitmentsWork with internal and external stakeholders to support timely resolutionsPrioritise workload effectively to meet deadlines and service standardsMaintain accurate records and process compensation in line with guidelinesIdentify trends and lessons to prevent repeat issues Skills and Experience Experience in customer service and complaint handling (preferably in a regulated environment)Strong analytical, communication, and organisational skillsHigh attention to detail and ability to manage competing priorities Personal Attributes Customer-focused with the ability to remain calm, impartial, and professionalAble to work with diverse and vulnerable individualsProactive, adaptable, and committed to continuous improvement Recruitment is done in line with safe recruitment practices 4Recruitment Services is an equal opportunities employer.To discuss this vacancy or other ..... full job details .....