Customer Renewals Advisor

Customer Renewals Advisor Location: Wakefield Employment type: 12 Months FTC Working Hours: Monday to Friday, 8.30am to 5pm, 40 hours per week What s in it for you We believe in looking after our people, and it shows. When you join Ipsum, you re not just taking a job, you re starting a career with real support behind it.? 24 days annual leave plus bank holidays Option to buy 5 additional holidays. Group Personal Pension Plan Career development and progression with the opportunity to earn professional qualifications 24/7 access to a virtual GP and Mental health support and counselling services Cycle to Work scheme Discount club - supermarkets, phone bills, gyms and more! Life assurance cover Enhanced Maternity Pay Long service recognition Active local social committees Regular social events Paid volunteering opportunities in your community About the Role We have a fantastic opportunity for a proactive Customer Renewals Advisor to join our Private Networks Division. You will manage contract renewals, build strong customer relationships, and drive retention across our customer base. Responsible for preparing renewal documentation, following up with customers, and ensuring contracts are renewed efficiently and on time. This is a customer-facing role requiring excellent communication skills, a positive attitude, and the ability to confidently discuss services and solutions by phone and online. As a Customer Renewals Advisor you will Manage the end-to-end ..... full job details .....