Customer Relationship Team Manager

Customer Relationship Team Manager Weston-super-Mare (Office Based) Competitive Salary + Bonus + Excellent Benefits Monday - Friday Are you an experienced Team Leader or Manager from a customer service, contact centre or client services background? We''re looking for a Customer Relationship Team Manager to lead a team of Customer Relationship Executives, ensuring they deliver an exceptional customer experience while supporting and developing existing customer accounts. This is a fantastic opportunity to join a growing organisation where you''ll coach, motivate and develop a high-performing team within a fast-paced, customer-focused environment. The Role You''ll be responsible for leading a team that provides a mixture of inbound customer support and proactive outbound account management. Working closely with internal sales teams, you''ll drive customer satisfaction, retention and account growth while creating a positive, high-performing culture. Key Responsibilities Lead, coach and develop a team of Customer Relationship Executives. Drive performance through coaching, one-to-ones and KPI management. Ensure excellent customer service across inbound and outbound activity. Support escalated customer enquiries and improve customer satisfaction. Work closely with internal teams to maximise customer retention and account growth. Recruit, develop and motivate your team. About You You''ll ideally have: Experience managing a customer service, contact centre or client services team. ..... full job details .....