https://jobs.co.uk/job/customer-relationship-officer-connect2hackney--07f165f4-c7fe-4e43-bf75-4c71df7f1b10 RSS feed for Customer Relationship Officer at Connect2Hackney. en-gb Fri, 21 Aug 2026 19:02:31 GMT https://jobs.co.uk/job/customer-relationship-officer-connect2hackney--07f165f4-c7fe-4e43-bf75-4c71df7f1b10 https://jobs.co.uk/job/customer-relationship-officer-connect2hackney--07f165f4-c7fe-4e43-bf75-4c71df7f1b10 Thu, 20 Aug 2026 23:00:00 GMT Location: Hackney Central | Salary: £21.53 - £29.01/hour | Type: Temporary | Job Title: Customer Relationship Officer - Complaints Specialism Pay Rates: -21.53/hr (PAYE) | -29.01/hr (Umbrella) Start : ASAP Length : 3 Months Location: Hackney E8 On Site - 5 Days a week in office We are seeking an adaptable Customer Relationship Officer to manage Stage 1 complaints and customer enquiries within a high-volume council setting. You will act as the crucial first point of contact, balancing multiple inbound communication channels while maintaining exceptional customer care standards. Key Responsibilities Call Handling: Answer dedicated complaints line calls with a cool, clear, and highly professional phone manner. Mediate and de-escalate sensitive customer issues before they turn into formal complaints. Inbox & Webform Management: Manage the busy complaints inbox alongside incoming webforms, ensuring enquiries are accurately logged and triaged. System Management: Log, route, and track cases through the OneCase complaints management system (corporate complaints database). Cross-Department Triage: Liaise with managers across council directorates to gather evidence, combine complex multi-service responses into single answers, and ... Temporary