Customer Relationship Manager

The Customer Relationship Manager plays a pivotal role in driving commercial performance and strengthening long-term customer partnerships. This role carries responsibility for ensuring seamless onboarding of new customers, maximising value across existing accounts, and delivering sustainable, profitable growth aligned to business objectives. Operating with a high level of drive and accountability, the Customer Relationship Manager is expected to think strategically while maintaining strong operational awareness. The role requires the ability to build and influence relationships at multiple levels within customer organisations, identify growth opportunities, and translate commercial insight into actionable account plans. Success in this position relies on a customer-centric mindset combined with strong analytical capability, confident negotiation skills, and resilience. The Customer Relationship Manager will proactively manage performance, minimise risk, and consistently deliver commercially sound solutions that strengthen both customer outcomes and company profitability. Key Responsibilities Customer Onboarding and System Setup Lead the onboarding of all new customers, ensuring a seamless and professional implementation process. Complete all required account setup within Key2 accurately and efficiently. Record all customer interactions, agreements, forecasts, and activity within the CRM system to maintain full pipeline visibility. Work cross-functionally with Operations, ..... full job details .....