£50,000 £55,000 per annum plus company car Working in partnership with the National Operations Director, the Client Relationship Manager will focus on providing the highest strategic level relationship for one of our main dual service retail clients working across cleaning and security. The role of Client Relationship Manager will involve field accompaniment to drive the performance of operations and contract support staff. Able to demonstrate a hands-on approach and close analysis of the business and production of operating strategies for each shopping centre and retail parks within the portfolio. As Client Relationship Manager, you will be responsible for: Being an escalation point of contact for senior members of allocated contracts developing and maintaining relationships at senior level. Delivering in line with contract framework agreement and ensuring we achieve all goals as agreed and outlined within the contract and tender submission. Overall accountability of budgets/finance delivery including the requirement to complete annual budget reviews with all relevant stakeholders across the shopping centres and retail parks. Ensuring consistency of high Service Delivery and high QA/KPI scores, across the entire portfolio of all allocated locations. Conducting Annual Reviews of all contracts, incorporating innovation and customer satisfaction at all levels Undertaking site visits as required to assess standards and quality audit scores. Ensuring that all Regional teams ..... full job details .....