https://jobs.co.uk/job/customer-relationship-management-specialist-we-love-alfa--c4fd4c33-ac1c-4428-81ff-a44561533530 RSS feed for Customer Relationship Management Specialist at We Love Alfa. en-gb Tue, 26 May 2026 17:48:34 GMT https://jobs.co.uk/job/customer-relationship-management-specialist-we-love-alfa--c4fd4c33-ac1c-4428-81ff-a44561533530 https://jobs.co.uk/job/customer-relationship-management-specialist-we-love-alfa--c4fd4c33-ac1c-4428-81ff-a44561533530 Thu, 14 May 2026 11:53:07 GMT Location: London | Salary: 50000.00-50000.00 Annual | Type: Permanent | Role Overview We are looking for a dynamic CRM Manager to join a fast-growing D2C food and drink brand on a 6-month Fixed Term Contract (FTC). This is a pivotal role where you will take full ownership of the customer lifecycle, driving engagement, retention and loyalty through high-impact CRM strategies. You will manage the end-to-end execution of campaigns across multiple channels! Key Responsibilities Strategy and Execution: Lead the end-to-end CRM strategy across the full customer lifecycle, from onboarding and reactivation to loyalty and advocacy. Campaign Optimisation: Conduct continuous A/B testing on subject lines, content, and send times to improve open rates, CTRs, and conversion. Data and Segmentation: Use customer data to create highly targeted segments, ensuring the right message reaches the right customer at the right time. Reporting: Monitor and report on key CRM metrics (LTV, churn, retention rates), providing actionable insights to the wider marketing team. Requirements Proven experience in a CRM or Lifecycle Marketing role, preferably within a D2C or E-commerce environment. Expert-level proficiency in Klaviyo is mandatory. Strong understanding of customer lifecy... Permanent