Customer Relationship Management Specialist

Customer Relationship Management Specialist

We are working with a leading global brand that connects millions of customers with the services they love. This is a 4-month contract role where you’ll make a measurable impact on customer engagement, campaign optimisation, and retention strategy, in a data-driven environment. Location: London Area, United Kingdom.The

CRM Specialist

will deliver and optimise multi-channel CRM campaigns, working across Salesforce Marketing Cloud and Braze. You’ll test, analyse, and refine activity, while supporting strategic projects that shape customer retention and loyalty.Role Highlights

Build and deploy sophisticated CRM campaigns across SFMC and BrazeManage campaign reporting, spotting trends and providing optimisation insightsCollaborate with senior stakeholders to align CRM with business prioritiesContribute to customer retention and voucher marketing strategiesSupport test-and-learn projects to enhance campaign performanceYou Will Need

3–4 years’ experience in a CRM-focused roleHands-on expertise with Salesforce Marketing Cloud and/or BrazeProven ability to segment and build advanced customer audiencesStrong analytical skills to translate data into actionable insightsConfidence managing stakeholders and juggling multiple prioritiesWhy You’ll Love It

Hybrid working: 1–2 days in a central London officeExposure to strategic CRM projects and retention planningWork with cutting-edge martech platforms on high-volume campaignsJoin a forward-thinking marketing team with real scope to learn and growApply today to take your CRM expertise to the next level with an innovative employer that values equal opportunity. We are committed to promoting equality of opportunity for all employees and job applicants. In line with the Equality Act 2010, we strive to create and maintain a working environment in which everyone is able to make the best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit.Job Details

Seniority level: Mid-Senior levelEmployment type: ContractJob function: MarketingIndustries: Retail and Food and Beverage ..... full job details .....