Customer Relationship Executive

Customer Relationship Executive Customer Relationship Executive Farnborough s Permanent / Full-Time Competitive Salary About the RoleHays is looking for a Customer Relationship Executive to join their dynamic team in Farnborough.This is a fantastic opportunity to play a key role in managing and developing relationships with major corporate and public sector customers, supporting their full fleet lifecycle from onboarding through to renewals and returns.You''ll act as a primary point of contact for customers, working closely with the Account Management team to deliver a seamless, high-quality service while identifying opportunities to grow and retain business. What You''ll Be DoingBuild and maintain strong relationships with customers, suppliers, and internal stakeholdersManage a portfolio of corporate and public sector clients, supporting their vehicle fleet requirementsAct as the main point of contact for day-to-day customer queries and operational supportDrive order uptake, renewals, and retention, identifying opportunities to increase salesProactively engage customers through outbound contact, recommending suitable solutionsPrepare and manage complex quotations and vehicle orders, ensuring accuracy and complianceValidate documentation and ensure smooth processing of all ordersMonitor performance metrics, including win rates and customer trends, sharing insights with the wider teamSupport system rollouts (e.g. Alphabet Connect and Motion) and deliver customer ..... full job details .....