Customer Relationship Advisor - Value Added Services

Customer Relationship Advisor - Value Added ServicesFull time, permanentWe are looking for an experienced and customer-focused Customer Relationship Advisor - VAS to join our team. In this role, you will be responsible for building and maintaining strong client relationships, ensuring customers receive exceptional service and value from our Freight Management solutions. Acting as a trusted advisor, you will support customer success, drive satisfaction and retention, identify opportunities for growth and improvement, and champion customer needs within the business. If you are a proactive, empathetic and results-driven professional who is passionate about delivering outstanding customer experiences, we''d love to hear from you.How you will help us and what you can expectVAS FacilitationEnsure all Customs declarations are prepared with a high degree of accuracy, completeness, and compliance, in line with company procedures and regulatory requirements.Coordinate VAS and Freight Management activities for assigned customers, ensuring efficient and strong service performanceClient Relationship ManagementDevelop and maintain strong, trust-based relationships with clients to ensure their satisfaction and loyalty.Serve as the primary point of contact for assigned clients, addressing their inquiries, concerns, and feedback promptly and effectively.Conduct regular check-ins and meetings with clients to understand their evolving needs and goals.Customer Success StrategyProactively ..... full job details .....