https://jobs.co.uk/job/customer-relations-specialist-financialautomotive-contechs-consulting--ce238bd2-5d38-42a4-b05b-a2dbc6b50cda RSS feed for Customer Relations Specialist (Financial/Automotive) at Contechs Consulting. en-gb Wed, 10 Jun 2026 16:58:53 GMT https://jobs.co.uk/job/customer-relations-specialist-financialautomotive-contechs-consulting--ce238bd2-5d38-42a4-b05b-a2dbc6b50cda https://jobs.co.uk/job/customer-relations-specialist-financialautomotive-contechs-consulting--ce238bd2-5d38-42a4-b05b-a2dbc6b50cda Thu, 04 Jun 2026 11:51:49 GMT Location: City | Salary: 18.00-18.00 Hourly | Type: Contract | Customer Relations Specialist 18.00 per hour - Inside IR35 - Umbrella Rate Manchester, UK Description The Customer Relations team is a critical function handling complaints from customers through liaison with internal departments and external parties. The team is primarily responsible for: Handling customer complaints within strict regulatory time scales Working with a variety of external suppliers to resolve customer issues Working with the Financial Ombudsman regarding customer referrals Building close relationships with Ford Motor company and Customer Relationship Centre Ensure accurate reporting of Complaint Data The Customer Relations Specialist is responsible for the effective day-to-day management of the team which includes a team of case handlers/QandE. This is an important role ensuring Credit remains compliant with FCA Complaint Handling regulations. The Specialist prepares and presents regulatory reporting to senior management monthly by attending various forums such as the KRI forum, the Customer Support Quality Forum providing updates on Complaint trends and corrective actions. Duties: Precise logging of complaints and production of accurate and timely regulato... Contract