https://jobs.co.uk/job/customer-relations-specialist-financialautomotive-contechs-consulting--7e6c133e-61f9-4459-87ec-b3ca1aac4d48 RSS feed for Customer Relations Specialist (Financial/Automotive) at Contechs Consulting. en-gb Mon, 25 May 2026 07:27:24 GMT https://jobs.co.uk/job/customer-relations-specialist-financialautomotive-contechs-consulting--7e6c133e-61f9-4459-87ec-b3ca1aac4d48 https://jobs.co.uk/job/customer-relations-specialist-financialautomotive-contechs-consulting--7e6c133e-61f9-4459-87ec-b3ca1aac4d48 Thu, 21 May 2026 23:00:00 GMT Location: Manchester | Salary: £18/hour Inside IR35 - Umbrella Rate | Type: Contract | Customer Relations Specialist -18.00 per hour - Inside IR35 - Umbrella Rate Manchester, UK Description The Customer Relations team is a-critical function-handling complaints from customers through liaison with internal departments and external parties.-The team is primarily responsible for: Handling customer complaints within strict regulatory time scales Working with a variety of external suppliers to resolve customer issues Working with the Financial Ombudsman regarding customer referrals- Building close relationships with Ford Motor company and Customer Relationship Centre Ensure accurate reporting of Complaint Data The Customer Relations Specialist is responsible for the effective day-to-day management of the team which includes a team of case handlers/Q&E. This is an important role ensuring Credit remains compliant with FCA Complaint Handling regulations.- The Specialist prepares and presents regulatory reporting to senior management monthly by attending various forums such as the-KRI forum, the Customer Support Quality Forum providing updates on Complaint trends and corrective actions.- Duties: Precise logging of complaints and production of accu... Contract