https://jobs.co.uk/job/customer-relations-officer-reed-specialist-recruitment--f4a172a2-0f59-4490-929f-9aa49670441f RSS feed for Customer Relations Officer at Reed Specialist Recruitment. en-gb Sun, 24 May 2026 23:14:14 GMT https://jobs.co.uk/job/customer-relations-officer-reed-specialist-recruitment--f4a172a2-0f59-4490-929f-9aa49670441f https://jobs.co.uk/job/customer-relations-officer-reed-specialist-recruitment--f4a172a2-0f59-4490-929f-9aa49670441f Sun, 26 Apr 2026 23:00:00 GMT Location: Reading | Salary: £17.47 - £22.52/hour | Type: Temporary | Customer Relations Officer Rate of pay: -17.47 PAYE per hour OR -22.52 Umbrella Location: Reading RG1 Job Type: Temporary till the start of November 2026 Working Hours: 9am-5pm, Monday to Friday (Monday in-office, rest remote) We are seeking a Customer Relations Officer to join a team on a temporary basis. This role is crucial for managing freedom of information requests, inquiries, and other customer relations functions including complaint management and data protection. The ideal candidate will handle a high volume of casework and respond in a highly articulate manner, demonstrating advanced grammatical and language comprehension skills. Day-to-Day of the Role: Act as the first point of contact for service users, parliament members, and MPs via calls, emails, and letters, providing timely and accurate information. Manage a caseload of complex customer inquiries, ensuring prompt and correct handling by applying a thorough understanding of relevant legislation and procedures. Undertake quality checks to ensure management responses are clear, complete, and meet defined standards. Liaise with various departments to collate and address responses to customer inq... Temporary