Customer Relations Manager

Are you a people-focused sales and relationship professional with a passion for delivering exceptional customer experiences?We''re recruiting for an experienced Customer Relations Manager to join a well-established care provider and play a pivotal role in driving occupancy, community engagement and resident experience within a welcoming care environment.This is an exciting opportunity for someone who thrives on building relationships, creating strong local partnerships and making a genuine difference to residents and their families during an important stage of life.The RoleYou''ll take ownership of all sales and marketing activity for the home, ensuring occupancy and revenue targets are achieved while maintaining an outstanding experience for prospective residents and their loved ones.Working closely with the leadership team, you''ll be responsible for:Managing enquiries and guiding families through the admissions processBuilding strong relationships within the local community and healthcare sectorCoordinating events, PR activity and social media presenceDriving occupancy and private funding growthSupporting seamless move-ins and excellent customer journeysDeveloping local marketing initiatives and outreach campaignsMonitoring competitor activity and market trendsThis is a highly visible role suited to someone who is confident, proactive and passionate about customer service and business development.What We''re Looking ForWe''re looking for a motivated individual ..... full job details .....