Customer Relations Manager

Your new company

A social housing provider serving communities across the Midlands. Its primary mission is to deliver affordable housing and foster strong, sustainable communities. The company is an inclusive and values-based company, making it a great place to work.

Your new role

Your new role as a customer relations manager will be to deliver broad and effective housing and tenancy management services across a designated area of approximately 350 properties. This includes overseeing rent and service charge collections and arrears, managing voids and lettings, handling tenancy-related issues such as nuisance and anti-social behaviour, and promoting resident engagement. This is a customer-facing, full-time position initially offered for a two-month period, with the potential for extension.

What you''ll need to succeed

The successful candidate will have at least two years'' experience in a social housing environment, with strong customer service skills and the ability to manage a varied workload. They should be confident in interpreting policies and legislation, possess good communication and numeracy skills, and be IT literate. A proactive and adaptable approach is essential, along with a performance-driven mindset and the ability to handle challenging conversations with residents. A relevant qualification in Customer Services or Housing is required, alongside knowledge of housing law and current issues. A full driving licence and access to a vehicle are necessary, and the role is subject to a standard DBS check.

What you''ll get in return

Company benefits

Competitive rate of -23.89 ph.

2-month contract - possible extension

Start ASAP.

Full time hours

What you need to do now


If you''re interested in this role, click ''apply now'' to forward an up-to-date copy of your CV, or call us now.
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