Customer Relations Executive

Senior Customer Relations ExecutiveSalary: 30,000 - 35,000OverviewWe are seeking an experienced Senior Customer Relations Executive to take full ownership of the complaints process within a customer-focused organisation.You will manage complaints end-to-end, ensuring fair, timely resolutions while meeting regulatory standards. This role requires strong investigative skills, attention to detail, and an empathetic, professional approach.Key ResponsibilitiesManage and resolve complaints efficiently and fairlyInvestigate cases and produce clear written responsesEnsure compliance with regulatory requirements (e.g. FCA)Maintain accurate records and reportingAnalyse trends and drive process improvementsLiaise with internal teams and external stakeholdersSupport colleagues with complaint handlingOversee customer review platforms (responses only)Experience and SkillsComplaints handling experience within insuranceGood understanding of regulatory requirementsStrong communication and problem-solving skillsHighly organised with excellent attention to detailCustomer-focused, empathetic, and resilientAble to manage multiple cases effectivelyProficient in Microsoft Word and ExcelOpportunityAn excellent opportunity to lead a key function and drive improvements in customer experience within a dynamic environment. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK and Ireland is an Equal ..... full job details .....