Customer Relations Executive

Customer Relations Executive (6-Month FTC)Are you passionate about delivering exceptional customer service? Do you have experience in handling complaints, and turning a bad experience into a positive one? If so, our client is looking for a dedicated Customer Relations Executive to join their dynamic team for a 6-month fixed-term contract!What You''ll Do:As a Customer Relations Executive, you will play a vital role in ensuring our customers receive the highest standard of service. Your responsibilities will include:Providing exemplary complaint resolution and customer service, ensuring fairness and consistency in every interaction.Acknowledging all customer complaints promptly and keeping customers informed throughout the resolution process.Collaborating closely with operational teams to maintain effective communication and ensure swift resolutions.Understanding and researching all aspects of customer communication, highlighting key points with a fair and reasonable attitude.Maintaining compliance with regulatory requirements related to complaint handling and customer service standards.Keeping accurate records of all customer interactions, ensuring thorough documentation on our CMS system and complaints log.What You''ll Gain:Mastering excellent verbal and written communication as the first point of contact for our valued customers.Building supportive relationships with line managers and fellow team members in a collaborative environment.Gaining experience in a fast-paced ..... full job details .....