https://jobs.co.uk/job/customer-relations-executive-adecco--23fd60a7-2629-49c5-b66a-95b7b7928936 RSS feed for Customer Relations Executive at Adecco. en-gb Wed, 10 Jun 2026 12:32:39 GMT https://jobs.co.uk/job/customer-relations-executive-adecco--23fd60a7-2629-49c5-b66a-95b7b7928936 https://jobs.co.uk/job/customer-relations-executive-adecco--23fd60a7-2629-49c5-b66a-95b7b7928936 Mon, 08 Jun 2026 23:00:00 GMT Location: Southend-on-Sea | Salary: £30000 - £35000/annum | Type: Permanent | Senior Customer Relations Executive Salary: -30,000 - -35,000 Overview We are seeking an experienced Senior Customer Relations Executive to take full ownership of the complaints process within a customer-focused organisation. You will manage complaints end-to-end, ensuring fair, timely resolutions while meeting regulatory standards. This role requires strong investigative skills, attention to detail, and an empathetic, professional approach. Key Responsibilities Manage and resolve complaints efficiently and fairly Investigate cases and produce clear written responses Ensure compliance with regulatory requirements (e.g. FCA) Maintain accurate records and reporting Analyse trends and drive process improvements Liaise with internal teams and external stakeholders Support colleagues with complaint handling Oversee customer review platforms (responses only) Experience & Skills Complaints handling experience within insurance Good understanding of regulatory requirements Strong communication and problem-solving skills Highly organised with excellent attention to detail Customer-focused, empathetic, and resilient Able to manage multiple cases effectively ... Permanent