Customer Relations Executive

Job SummaryFull-time, Monday-Friday, 08:30-17:00The Role1to1 Group are seeking an experienced Customer Relations Executive to join our client''s team. This is a fantastic opportunity to join a collaborative environment where you''ll play a key role in delivering a smooth customer journey from order through to aftercare.Key ResponsibilitiesProcessing orders accurately and efficiently from receipt to completionActing as the main point of contact for customer queries via phone and emailProviding updates on lead times, deliveries, and any changesLiaising with internal teamsManaging aftercare queries, returns, and resolving issues professionallyMaintaining accurate records using CRM/ERP systemsWhat We''re Looking ForPrevious experience in customer service, order processing, or similarStrong communication skills with a friendly, professional approachHighly organised with excellent attention to detailConfident handling multiple priorities and resolving issuesComfortable using systems such as CRM, ERP, and ExcelAs an equal opportunity''s employer, 1to1 Group is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds.1to1 ..... full job details .....