Customer Relations Consultant

About The RoleCustomer Relations Consultant - CaerphillyFull time position, excellent benefits, salary of £25,710 plus bonusWe''re seeking an experienced, skilled and enthusiastic individual to join our Customer Relations Team at our Head Office in Caerphilly. As a Customer Relations Consultant, you will be part of a dynamic team working together to resolve customer cancellations efficiently. Your key responsibilities will include:Managing a portfolio of customer cases via various channels (telephone, email, letter)Collaborating with Telephone and Field Customer Account Managers to deliver exceptional customer service.Ensuring first-time resolution for customer issues to meet and exceed their expectations.Supporting the retention of business by delivering high-quality support to customers.This opportunity offers a fantastic opportunity to make a real impact on our customers'' experiences and contribute to the success the phs Group. If you''re passionate about providing outstanding customer service, and have extensive Customer Relations experience, we''d love to hear from you!Your role as a Customer Relations Consultant at phs Group:Identify customer requirements accurately, fulfil promises of "1st time resolution", and aim to support business growth and retention.Proactively solve problems, deliver excellent service to customers and internal stakeholders, and support with cancellations.Successfully negotiating, and navigating any challenges, with both our customers and ..... full job details .....