Customer Relations Assistant (Part-Time, 6-Month FTC)

Customer Relations Assistant (Part-Time, 6-Month FTC)Harrow, London£17,000 (pro rata) (£15.56 Per hour)21 hours per week (job share)6-month fixed-term contract (potential to go permanent) About the Role We re working with a well-established and recognised brand within the UK retail sector who are looking for a Customer Relations Assistant to join their team on a part-time basis. This is a fantastic opportunity for someone with customer service experience who enjoys problem-solving, communicating with a variety of stakeholders, and delivering a high level of support across multiple channels. Working as part of a job share, you ll play a key role in ensuring all customer queries and complaints are handled professionally and efficiently. About You Previous experience in a customer service role (minimum 1 year) Experience working within a professional office environment Confident communicator with an excellent telephone manner Able to handle complaints with empathy and professionalism Strong organisational skills with the ability to manage multiple queries Comfortable using customer service systems/software (Zendesk experience highly desirable) Good general IT skills and able to pick up new systems quickly A team player with a proactive and positive approach Key Responsibilities Deliver a high standard of customer service across phone, email, social media and online platforms Manage customer queries and complaints through to resolution in line with internal processes ..... full job details .....