Customer Relations and Logistics Team Leader

Customer Relations and Logistics Team LeaderGatwickMonday to Friday - 8:00am to 5:00pm£38 - £40,000 DOE per annumLloyd Recruitment are excited to offer an opportunity and growing international distribution company based near Gatwick.They are seeking an enthusiastic and experienced and proactive Logistics and Customer Relations Team Leader to oversee customer operations and support business functions across both environments.This is an interactive leadership role suited to someone who enjoys managing a team of 8 with intent to expand, coordinating international shipments, and working collaboratively across departments to ensure excellent service delivery and operational efficiency.Key ResponsibilitiesManage customer orders from initial enquiry through to delivery across UK and European marketsLead, motivate and support a team of 8 across all operationsLiaise closely with the Warehouse Manager, Managing Director, and Logistics and Operations Manager to ensure smooth daily operationsCoordinate packing, invoicing, dispatch, and shipment schedulingHandle customer enquiries, returns, escalations, and after-sales support professionally and efficientlyOrganise and monitor UK and European courier and freight shipmentsMaintain accurate customer records and CRM updatesSupport process improvements to enhance customer experience and operational performanceAssist with product and service-related queries where requiredSkills and ExperiencePrevious experience within customer operations, ..... full job details .....