Customer Relations and Complaints Executive

Customer Relations and Complaints ExecutiveLocation: Hove, East Sussex Salary: 27,000 - 32,000 DOE + KPI Bonus Scheme (OTE 29,500 - 36,500) Job Type: Permanent, Full-Time Hours: Monday to Friday, 9:00am - 5:30pm (1-hour lunch break) Additional Requirement: One Saturday per month on a rota basis (paid or time off in lieu)Are you an experienced customer service professional with a passion for delivering outstanding customer experiences and resolving complaints effectively? We are recruiting for a Customer Relations and Aftercare Executive to join a successful and growing business based in Hove.This is an excellent opportunity for someone with a background in customer complaints, aftercare, customer success, customer support, service delivery, or customer relations who enjoys taking ownership of cases and ensuring customers receive an exceptional service journey from start to finish.Working within a fast-paced customer experience team, you''ll act as the key point of contact for customers following product delivery or installation, managing aftercare enquiries, complaints resolution, service coordination, and customer feedback.The RoleAs a Customer Relations Executive, you will be responsible for maintaining high levels of customer satisfaction by handling customer concerns, resolving issues efficiently, and coordinating any required remedial works or follow-up appointments.This role offers a high level of autonomy, requiring excellent organisation, problem-solving skills, and ..... full job details .....