Customer Relations Advisor x 4 TEMP

An established organisation within the financial services sector is seeking multiple Customer Relations Advisors to join their busy Customer Service team on a temporary basis. This is a varied role focused on complaint handling and delivering fair customer outcomes. Salary: £15.66 per hour Location: Redhill, Surrey / Office-based for the first 12 weeks, then hybrid working Hours: Monday to Friday, 9:00am 5:00pm Start date: 1st June (subject to vetting) up to 6 month s In this position, you will be responsible for investigating customer complaints received via written correspondence or escalated internally, ensuring appropriate and timely resolutions. This will involve working closely with internal teams and external parties, as well as reviewing evidence such as call recordings. Key responsibilities: Delivering a high standard of customer service to individuals raising complaints Investigating and identifying the root cause of complaints Managing and responding to telephone and written complaints professionally and within set timeframes Drafting clear, fair, and compliant written responses Liaising with internal departments and third parties to gather relevant information Ensuring complaints are handled in line with regulatory requirements and treated fairly, accurately, and transparently Skills and Experience: Previous experience in a customer service role within an office environment Proven experience handling complaints Strong interpersonal and communication ..... full job details .....