Customer Relations Advisor

TransUnion''s Job Applicant Privacy Notice What We''ll Bring:We Are TransUnion:TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity, and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government, and insurance.What You''ll Bring:We''re looking for a Customer Relations Advisor to join our Consumer Relations team here at TransUnion. In this fast-paced role, you will work with our wider Customer Relations and Consumer services team to deal with consumer complaints relating to their credit report.So whether you are currently working within Complaints, Redress or Customer Services this exciting role will offer a host of development opportunities as part of a global team. Day to day you will: Proactively managing a caseload of consumer complaints, you''ll work with all the relevant internal and external customers to bring the complaint to a mutually agreeable closeEscalate complaints when neededSupport with compiling information for consumer Data Subject Access Requests (DSAR)Ensure quality assurance and accurate MI reportingReviewing any ''potential complaints'' cataloged in the system by Customer Services. The flagged cases will need to be manually review by a complaints expert to ascertain if they need to be worked as a complaint or placed back into the customer services work queues.Working closely with ..... full job details .....