Customer Relations Advisor

Customer Relations Advisor - Insurance | Insurance Complaints HandlingUp to £25 per hour (Inside IR35) - Based on a 37.5 hour working week.Remote, with attendance required in Manchester for the first week and occasional office attendance thereafter6 months Contract About the ClientDigital Skills are working with a global technology business that supports millions of customers worldwide through a diverse portfolio of products and services. The organisation is investing in enhancing its customer experience and complaints handling capability within its regulated insurance function.About the RoleWe are seeking an experienced Customer Relations Advisor with a background in handling insurance-related complaints. You will be responsible for managing customer complaints from receipt through to resolution, ensuring fair customer outcomes while working within regulatory and internal compliance frameworks.This is an excellent opportunity for someone who can quickly integrate into a specialist team and bring existing insurance complaints expertise with minimal training requirements. Responsibilities Manage insurance-related customer complaints from initial contact through to final resolution. Investigate complaints by liaising with customers, suppliers and business partners. Handle sensitive, urgent and high-risk customer cases effectively and professionally. Conduct detailed root cause analysis and apply sound judgement to determine appropriate outcomes. Respond to customers through ..... full job details .....