Customer relations Advisor

The Role: Customer Service Advisor

Location: Hessle

Salary -up to -33k plus package

Permanent position

Construction and Housing

The role

Linsco is working I with a well-established and highly reputable construction company who are looking for a n experienced Customer relations advisor to join their team on a permanent basis.

This is a fantastic opportunity that will offer a competitive salary, bonus and career progression.

• To be a proactive member of the regional Customer Care team promoting and providing a 5* customer service level within the regional operational area.
• Work in collaboration with the regional team to collate the appropriate information to provide an informed, accurate and detailed response to all customer complaints.
• Demonstrably support continuous drive to deliver 5 * customer service by championing the customer journey and actively supporting the regional sales and build teams and the wider business to meet, if not exceed, customer expectation.
• Effectively administer and manage all regional complaints in an efficient and timely manner, ensuring compliance
• Provide accurate and detailed reports on all customer complaints and their status in weekly regional meetings whilst ensuring to immediately escalate any serious concerns in a timely manner.
• Responsible for actioning and issuing all Customer Care defects received through the maintaining service level agreements.
• Monitoring and responding to all Regional Customer Care and Customer Service mailbox queries within agreed timescales.
• Providing support to the regional team in respect of all customer queries.
• Answering inbound customer calls, and ensuring all enquiries are responded to in line with SLA''s, including the management of all voicemail messages
• Efficient management of the Customer Care email In-box
• Managing the customer relationship post legal completion, contacting them to understand their journey and experience, providing feedback to the regional teams, ensuring Customer First is driven throughout.
• Supporting the region in the delivery of a 5* satisfaction score
• Effective handling of all complaints in line with NHQC & Consumer Code requirements
• Acts as a brand ambassador with excellent customer service skills
• Collaborates effectively with wider Customer care team and onsite construction team
• Continuously strives to improve service provided and personal performance
• Provides accurate and reliable key customer service and other business information and at all times ensure that
• Excellent customer relationship management skills within an on-line context as well as face to face setting.
• Excellent customer service communication skills, both written and verbal.
• IT literate especially in relation to Microsoft packages (Work/Excel/PowerPoint/Outlook)
• Experience working within a customer service role.
• Strong collaborative, team working and interpersonal skills.
• A working understanding of the financial implications of the methods and sequences of build.
• Extensive product, NHQC and Customer Service experience is preferrable

Please apply with an updated CV and we will be in touch with suitable candidates

Linsco is acting as an Employment Agency in relation to this vacancy.