Customer Reference & Technical Support Officer

This role involves providing customer reference and technical support within the fast-paced FMCG industry. Based in Manchester, the position is a fixed-term contract for six months, requiring a proactive individual with strong communication skills and the ability to adapt to a constantly changing environment.

Client Details

This opportunity is with a medium-sized organisation operating within the FMCG sector. They are known for their commitment to delivering high-quality products and services to their clients. The company values professional growth and is dedicated to fostering a supportive work environment.

Description

• Compile accurate customer technical documentation and prepare detailed artwork briefs, ensuring compliance with both internal standards and industry regulations.
• Coordinate multiple projects simultaneously, liaising with internal teams and external stakeholders to ensure all tasks are completed within agreed deadlines while maintaining accurate records and key project data.
• Review, proofread, and approve artwork to ensure accuracy, quality, and compliance with customer and business requirements.
• Maintain and update web-based systems as required, ensuring data integrity and meeting the needs of both internal and external stakeholders.
• Provide administrative support to the wider team, assisting with general office and departmental duties as required.
• Adhere to all health, safety, and hygiene regulations by promoting and maintaining a clean, safe, and compliant working environment.
• Develop, implement, and maintain departmental procedures, processes, and work instructions to support operational effectiveness.
• Maintain strict confidentiality in relation to company, customer, and business information at all times.
• Contribute positively as a collaborative and effective member of the team, supporting shared objectives and business goals.
• Actively participate in continuous improvement initiatives, identifying opportunities to enhance processes, efficiency, and overall departmental performance.

Profile

Skills & Competencies

• Ability to manage multiple priorities and work effectively under pressure to meet deadlines.
• Strong communication and interpersonal skills, with the ability to engage confidently with internal and external stakeholders.
• Self-motivated, resilient, and capable of working independently.
• Strong organisational skills with excellent attention to detail.
• Proactive, adaptable, and eager to learn new skills.
• Collaborative team player with a flexible, innovative, and solutions-focused approach.
• Ability to commute to Middleton, Greater Manchester.

Qualifications & Experience

• GCSEs (or equivalent) in English and Mathematics.
• Proficient in Microsoft Office applications, including Excel, PowerPoint, Word, and Outlook.
• Experience using databases and data management systems; knowledge of SAP and EH&S systems is desirable.
• Strong data collation, analysis, and record-keeping skills.

Job Offer

• Competitive salary of 28,000 GBP.
• Fixed-term contract for six months, offering experience in the FMCG industry.
• Opportunity to develop new skills and grow professionally.
• Supportive and inclusive work environment in Manchester.
• Chance to contribute to an organisation with a strong industry reputation.

If this sounds like the right opportunity for you, apply now to take the next step in your career!