Customer Quality Engineer

A Customer Quality Engineer opportunity has become available within a globally operating engineering and manufacturing organisation supplying complex, high-value products to customers worldwide. Supporting customer quality assurance activities across manufacturing operations, this position focuses on complaint investigation, root cause analysis, corrective action implementation, auditing, and continuous improvement to ensure customer expectations and quality standards are consistently achieved. Based in the Birmingham area, the role offers a salary circa £45,000, early Friday finish, staff recognition schemes, and long-term career development within a stable and growing engineering environment. Customer Quality Engineer duties include - Managing customer complaints and CAR notifications, ensuring investigation closure and KPI monitoring.Leading root cause investigations using CAPA, 5Y and Ishikawa methodologies.Representing the business during customer meetings and communicating investigation progress and actions.Liaising with manufacturing teams to coordinate containment and corrective actions.Conducting internal audits supporting ISO 9001 compliance and process validation.Supporting continuous improvement through PDCA activities and BMS development. Customer Quality Engineer desirable skills and experience - Experience within customer quality, quality engineer role within a manufacturing environment.Understanding ISO 9001:2015 quality management systems.Experience using ..... full job details .....