Customer Quality Administrator

Job Title: Customer Quality AdministratorLocation: Hybrid - Main Works or TealContract Details: Temporary, 6 monthsHours: 37-hour working week typically 8:00am-4:00pm (with flexibility) Salary: From 15.67 per hourAbout Our Client: Join a leading engineering organisation that thrives on innovation and customer satisfaction. Our client is dedicated to delivering exceptional services while valuing diversity and inclusion within the workplace. Be part of a dynamic team that values your contributions and encourages professional growth!Benefits and Perks:Enjoy the flexibility of hybrid work arrangements.Access opportunities for professional growth and career development.Full training provided on internal systems.Commitment to diversity and inclusion.Responsibilities: As a Customer Quality Administrator, you will:Lead the planning, implementation, and evaluation of customer satisfaction surveys.Coordinate follow-up actions from survey requests and engage with clients to ensure completion.Distribute survey information globally to enhance customer participation.Update and maintain systems accurately while analysing customer data for insights.Collaborate with Third Party Survey Providers and client-facing teams to drive quality initiatives.Help prepare engaging presentations and manage documentation.Essential (Knowledge, skills, qualifications, experience):Proven administrative and customer service experience.Strong stakeholder management skills across various business units.Advanced ..... full job details .....