Customer Project Manager

Customer Project Manager

Cantello Tayler Recruitment is currently recruiting for a Customer Project Manager to join their client based in Staines to work closely with their Product and Service Delivery teams to ensure successful implementation and onboarding of their customers. Hybrid role following probation.

Customer Project Manager duties include:

• Project management: Manage implementation projects for the largest customers, ensuring a smooth transition from initial agreement to go-live. This includes developing and maintaining detailed project plans, timelines and milestones and regularly updating customers on progress as well as ensuring customers complete all of their onboarding actions.
• Process design and optimisation: Help refine the onboarding process for major new customers, ensuring efficiency and a great customer experience.
• Collaboration: Work closely with Service Delivery, Product, Sales, Service, and other internal teams to define and align on project requirements and expectations from the outset.
• Customer engagement: Act as a primary point of contact for new customers during implementation, building strong relationships and ensuring satisfaction. This includes managing scope creep effectively, pushing back where appropriate and responding to questions in a timely manner.
• Metrics and reporting: Develop and track KPIs to measure success and identify areas for continuous improvement. This includes regularly and clearly communicating the overall status of implementations to the Product Manager involved and Senior Leadership.
• Documentation: Create and maintain documentation, templates, workflow maps and resources to streamline implementation processes

Customer Project Manager required skills and experience:

• Proven experience as a project manager delivering software implementations for customers or in a similar customer-facing role, ideally in healthcare SaaS.
• Exceptional communication skills, capable of translating complex requirements into actionable steps for internal teams and customers.
• Strong project management skills, with experience managing large, multi-stakeholder projects.
• Experience working with outsourced developers.
• A process-driven mindset with a passion for continuous improvement.
• Excellent rapport-building skills and the ability to create strong relationships with customers, internal teams and senior stakeholders.
• Highly data-driven, with the ability to use metrics to inform decisions and improvements.
• Comfortable working autonomously in a fast-paced, rapidly changing, high-growth environment.
• Proven experience in leading teams and driving results.

If this Customer Project Manager role is of interest to you, please click apply now or contact Marie Spratley in our Egham office.