Customer Project Manager

Customer Project Manager Cantello Tayler Recruitment is currently recruiting for a Customer Project Manager to join their client based in Staines to work closely with their Product and Service Delivery teams to ensure successful implementation and onboarding of their customers. Hybrid role following probation. Customer Project Manager duties include:Project management: Manage implementation projects for the largest customers, ensuring a smooth transition from initial agreement to go-live. This includes developing and maintaining detailed project plans, timelines and milestones and regularly updating customers on progress as well as ensuring customers complete all of their onboarding actions.Process design and optimisation: Help refine the onboarding process for major new customers, ensuring efficiency and a great customer experience.Collaboration: Work closely with Service Delivery, Product, Sales, Service, and other internal teams to define and align on project requirements and expectations from the outset.Customer engagement: Act as a primary point of contact for new customers during implementation, building strong relationships and ensuring satisfaction. This includes managing scope creep effectively, pushing back where appropriate and responding to questions in a timely manner.Metrics and reporting: Develop and track KPIs to measure success and identify areas for continuous improvement. This includes regularly and clearly communicating the overall status of ..... full job details .....