Customer Platform Support and Implementation

An established Payments Platform is seeking a Platform Coordinator to join the team and help deliver a smooth experience for customers using our payments platform. This is a hands-on role combining customer onboarding, platform administration, payments operations, and customer support. You''ll work closely with customers and internal teams to ensure new accounts are set up efficiently, queries are resolved quickly, and customers get the most from the platform. The ideal candidate will have around 2-3 years of experience in payments, fintech, financial services, SaaS, operations, customer success, or a similar environment. You''ll be organised, comfortable working with systems and processes, and confident communicating with customers. Key responsibilities Manage and coordinate the end-to-end customer onboarding process, from initial setup through to account activation. Guide customers through platform configuration, requirements, documentation, and key processes. Provide day-to-day customer support via email, chat, and other communication channels. Investigate and resolve payment, account, and platform-related queries, escalating more complex issues where appropriate. Monitor onboarding and account activity to identify potential issues and ensure customers are progressing smoothly. Work closely with internal teams including Operations, Compliance, Product, Technology, and Account Management. Maintain accurate customer and account information across internal systems. Help ..... full job details .....