https://jobs.co.uk/job/customer-planner-pertemps-thames-water--caff156f-38f9-42bc-a287-49d457cfbb0f RSS feed for Customer Planner at Pertemps Thames Water. en-gb Sat, 10 Oct 2026 07:20:34 GMT https://jobs.co.uk/job/customer-planner-pertemps-thames-water--caff156f-38f9-42bc-a287-49d457cfbb0f https://jobs.co.uk/job/customer-planner-pertemps-thames-water--caff156f-38f9-42bc-a287-49d457cfbb0f Thu, 08 Oct 2026 15:08:08 GMT Location: Slough | Salary: Hourly Pay rate:  £14.41 - £16.48 per hour | Type: Full time | We’re looking for a Customer Planner to join our Customer Solution Centre in Slough. You’ll play an important role in helping our field teams get to the right jobs, with the right information and resources, while making sure our customers are kept informed throughout their journey. What you’ll be doing as a Customer Planner Plan and allocate work to our field teams, making sure engineers have the right information, skills and equipment to complete jobs successfully. Prioritise and monitor work throughout the day, adjusting plans when operational demands or customer needs change. Speak with customers to understand their situation, provide clear updates and take ownership of issues through to resolution. Support customers through more complex or sensitive journeys, including complaints and escalations. Work closely with field teams, contractors and internal stakeholders to keep work progressing smoothly. Maintain accurate records, support operational incidents when required and help identify opportunities to improve how we work. What you should bring to the role Experience working in a fast-paced customer service or operational environment Experience planning, sch... Full time