Customer Outcomes Analyst

Customer Outcomes Analyst Salary: Competitive, based on skills and experience Contract Type: Fixed Term Contract, 18 Months - 35 hours a weekLocation: Hybrid working (office based in Birmingham or Oswestry) - typically 2 days in the office per week Closing Date: 14/09/2026 Shape Brighter Futures with Wesleyan Established in 1841, Wesleyan help trusted professionals-GPs, hospital doctors, dentists, and teachers-secure their financial future. Today, we''re proud to continue that mission with passion and purpose. If you''re looking for a role where your expertise makes a real impact, and you want to work in a culture that values collaboration, innovation, and integrity, we''d love to hear from you. Find out more about who we are: careers.wesleyan.co.uk Make a Difference in Customer Outcomes This role is responsible for delivering customer outcomes testing across end-to-end customer journeys to ensure fair, consistent, and compliant outcomes. The role holder will analyse customer journeys across complex legal, operational, and technology environments, identify risks of harm or poor outcomes, and support the design and delivery of effective remediation activity. It will also be important to identify and feedback good practice in order to support the continuous improvement of customer outcomes. This is a hands-on role requiring strong analytical capability, attention to detail, and the ability to translate complex findings into clear, actionable insight. Your Impact Here''s how ..... full job details .....