Customer Outcome Manager

Customer Outcomes ManagerMarley Risk ConsultantsCheltenhamBuild it. Lead it. Make a lasting impact.Are you an experienced customer service, complaints or dispute resolution leader looking for the opportunity to create something from the ground up?At Marley Risk Consultants, we''re creating a brand-new Customer Outcomes function, and we''re looking for an ambitious and dynamic Customer Outcomes Manager to design, build and lead it.This is a unique opportunity to shape a critical business service that will support our continued growth, strengthen customer confidence, and drive exceptional customer outcomes. You''ll have the autonomy to create the operating model, establish best practices, develop service standards and build a high-performing team that delivers fair, consistent and effective customer experiences.If you thrive on creating structure, influencing change and solving complex challenges, we''d love to hear from you.What You''ll Be DoingAs our Customer Outcomes Manager, you''ll play a pivotal role in designing and implementing a scalable service that supports customers, stakeholders and the wider business.Initially, you''ll work closely with our Customer Relations team to manage customer escalations and identify service improvement opportunities. As the function evolves, you''ll take increasing ownership of dispute resolution activities and help define how these services are delivered across the organisation.Key Responsibilities-Establish and lead the Customer Service ..... full job details .....