https://jobs.co.uk/job/customer-outcome-manager-capital-one-uk--e64b260a-9a11-42e3-b005-0f75f54fb341 RSS feed for Customer Outcome Manager at Capital One UK. en-gb Tue, 28 Apr 2026 04:52:38 GMT https://jobs.co.uk/job/customer-outcome-manager-capital-one-uk--e64b260a-9a11-42e3-b005-0f75f54fb341 https://jobs.co.uk/job/customer-outcome-manager-capital-one-uk--e64b260a-9a11-42e3-b005-0f75f54fb341 Mon, 27 Apr 2026 11:56:30 GMT Location: Nottingham | Salary: 10000-500000 Annual | Type: Permanent | Nottingham Trent House (95002), United Kingdom, Nottingham, NottinghamshireCustomer Outcome ManagerAbout the role We are seeking an experienced leader to manage our UK customer testing programme. As the lead of the Customer Outcome Testing team, you will be responsible for developing and overseeing the testing team, enhancing our testing strategy and collaborating with senior stakeholders across the UK business. What you''ll do Oversee the Customer Journey testing programme, ensuring an effective and efficient approach to testing Develop and mentor the testing team fostering an environment of continuous improvement and excellence Inform senior stakeholders results via formalised reports; informing them of improvement opportunities, actionable feedback and recommendations Be a key feed of information into the Customer Outcome and Insight Committee; supporting AEs in monitoring their processes Enhance and refine the testing methodology, adapting best practices and innovating approaches Collaborate with insight providers across the whole UK business What we''re looking for Outcome testing or Quality Assurance experience in a regulated environment Ability to lead a testing progra... Permanent