https://jobs.co.uk/job/customer-outcome-lead-pertemps-thames-water--632982be-c2b0-460b-a0b4-37cb5f7c26d9 RSS feed for Customer Outcome Lead at Pertemps Thames Water. en-gb Fri, 02 Oct 2026 09:20:30 GMT https://jobs.co.uk/job/customer-outcome-lead-pertemps-thames-water--632982be-c2b0-460b-a0b4-37cb5f7c26d9 https://jobs.co.uk/job/customer-outcome-lead-pertemps-thames-water--632982be-c2b0-460b-a0b4-37cb5f7c26d9 Wed, 30 Sep 2026 10:46:11 GMT Location: Reading | Salary: Offering an annual salary between £70,000 - £80,000 per annum depending on skills and experience | Type: Full time | This role owns the customer engagement strategy, product vision and business requirements for Developer Services Digital Transformation through Project Axis. It ensures priorities, customer journeys and solutions are shaped around customer needs, business goals and measurable outcomes. What you’ll be doing as a Customer Outcome Lead Working across Product Owners, Journey Owners and SMEs on Developer Services Transformation Project Axis, the role brings customer and business needs into key design and delivery decisions, ensuring requirements are clear, practical and ready to move forward. Ultimately, it helps improve D-MeX, customer experience and operational effectiveness, supporting Thames Water’s ambition for a more resilient, customer-focused service. Own the product vision and customer strategy , ensuring Project Axis stays focused on customer needs, business priorities and clear outcomes. Shape customer journeys and requirements , making sure they are clear, practical and ready to move into delivery. Champion the customer and business voice , influencing key decisions so solutions work for customers and the wider operation. Lead prioritisation and decision-making... Full time