https://jobs.co.uk/job/customer-operations-supervisor-hales-group--7f71c033-c1d7-41f9-9b8d-01ced69654b6 RSS feed for Customer Operations Supervisor at Hales Group. en-gb Wed, 01 Jul 2026 19:36:48 GMT https://jobs.co.uk/job/customer-operations-supervisor-hales-group--7f71c033-c1d7-41f9-9b8d-01ced69654b6 https://jobs.co.uk/job/customer-operations-supervisor-hales-group--7f71c033-c1d7-41f9-9b8d-01ced69654b6 Wed, 01 Jul 2026 11:52:29 GMT Location: Lowestoft | Salary: 10000-500000 Annual | Type: Permanent | Customer Operations SupervisorLocation: LowestoftJob Type: Full-Time, PermanentHours: Monday to FridaySalary: £33,000+ per annum Hales Group are looking for an enthusiastic and motivated Customer Operations Supervisor to play a key role in delivering an exceptional customer experience while leading a dedicated and high-performing team. This is a fantastic opportunity for an experienced customer service, operations, or service coordination professional looking to take the next step in their career with a growing and customer-focused organisation. You''ll have the opportunity to make a real impact, drive operational improvements, develop team performance, and contribute to the ongoing success of the business.Key ResponsibilitiesLead, motivate, and support the Customer Operations Team to deliver exceptional customer service.Manage and prioritise daily workloads, ensuring service levels and business objectives are achieved.Oversee the customer journey from initial enquiry through to installation, servicing, and aftercare.Handle and resolve escalated customer enquiries, complaints, and service issues professionally and efficiently.Coordinate engineer schedules, service appointments, rep... Permanent