Customer Operations Supervisor

Customer Operations SupervisorLocation: LowestoftJob Type: Full-Time, PermanentHours: Monday to FridaySalary: £33,000+ per annum Hales Group are looking for an enthusiastic and motivated Customer Operations Supervisor to play a key role in delivering an exceptional customer experience while leading a dedicated and high-performing team. This is a fantastic opportunity for an experienced customer service, operations, or service coordination professional looking to take the next step in their career with a growing and customer-focused organisation. You''ll have the opportunity to make a real impact, drive operational improvements, develop team performance, and contribute to the ongoing success of the business.Key ResponsibilitiesLead, motivate, and support the Customer Operations Team to deliver exceptional customer service.Manage and prioritise daily workloads, ensuring service levels and business objectives are achieved.Oversee the customer journey from initial enquiry through to installation, servicing, and aftercare.Handle and resolve escalated customer enquiries, complaints, and service issues professionally and efficiently.Coordinate engineer schedules, service appointments, repairs, and maintenance activities.Build and maintain strong relationships with customers, engineers, suppliers, and service partners.Monitor team performance, customer feedback, and operational KPIs to drive continuous improvement.Provide coaching, training, and development support to team ..... full job details .....