Customer Operations Specialist

Role: Customer Operations SpecialistLocation: Tongwell, Milton Keynes - hybrid workingHours: 37.5 hours per week 09:00 - 17:00 with a 30-minute lunch and 15-minute break.Start: ASAPDuration: 12 months initiallyBasic Rate: £14.77 per hourYour New Role:In this role you will play a vital role in delivering exceptional customer experiences while supporting the smooth day to day running of our contact centre operations.This is a fast paced, varied role where no two days are the same. This is a great opportunity to develop a broad skill set and make a real impact where it matters most.While this role is initially temporary, it provides a strong foundation for starting your career within the company, with the potential to progress into permanent opportunities across the business.You will be: Handling inbound customer enquiries via phone and email Managing escalated queries with professionalism, empathy, and sound decision making Identifying and supporting vulnerable customers with care and patience Working collaboratively with colleagues to resolve issues at the first point of contact where possible Maintaining a customer first approach while meeting operational targets Ensuring all interactions are compliant with FCA requirements, internal policies, and regulatory standardsWhat You''ll Need to Succeed: Have experience in a fast paced, customer-focused environment (financial services preferred but not essential) Stay calm and resilient under pressure Are flexible and adaptable, ..... full job details .....