Customer Operations Manager

Customer Operations ManagerContract: Permanent; Hybrid; Full-TimeJoin us in making sure no one is left without a voiceAt Smartbox, our assistive technology empowers people with disabilities who experience speech difficulties to express themselves, connect with others, and live more independent lives.We re proud to be a global leader in augmentative and alternative communication (AAC), supporting people across the UK, US, Europe, and beyond. But what truly sets us apart is our people passionate, collaborative, and driven by the impact our products have every day.If you re motivated by meaningful work and want to apply your technical expertise to something that genuinely changes lives, we d love to hear from you.The OpportunityWe''re looking for a Customer Operations Manager to lead and develop a newly integrated Customer Operations function at Smartbox.This is a fantastic opportunity for an experienced operational leader who enjoys bringing people, processes and systems together to create a seamless customer experience. You''ll play a pivotal role in shaping how we manage the journey from enquiry and quotation through to fulfilment and delivery, ensuring customers receive the exceptional service they deserve.You''ll lead a diverse team spanning customer service, order management, planning and operational support, creating clarity, consistency and accountability across the function. Working closely with colleagues across Sales, Finance and Operations, you''ll help remove ..... full job details .....