https://jobs.co.uk/job/customer-operations-manager-michael-page--8db4d861-b631-430f-8ec0-b281a9de2689 RSS feed for Customer Operations Manager at Michael Page. en-gb Wed, 26 Aug 2026 19:19:28 GMT https://jobs.co.uk/job/customer-operations-manager-michael-page--8db4d861-b631-430f-8ec0-b281a9de2689 https://jobs.co.uk/job/customer-operations-manager-michael-page--8db4d861-b631-430f-8ec0-b281a9de2689 Tue, 25 Aug 2026 23:00:00 GMT Location: Wakefield | Salary: £60000 - £70000/annum Bonus & Generous Benefits | Type: Permanent | The Customer Operations Manager is a new role focused on managing a complex, high level Customer Operation, positively influencing the team to deliver positive outcomes for customers and key clients Client Details Our client is a long established professional services business who are going through a period of growth Description Positively lead, manage and develop a complex customer operation to deliver against key business metrics Manage relationships with key external clients, ensuring the delivery of contractual agreements Drive a culture of continuous improvement across the operations, positively influencing key internal stakeholders to go on the change journey Create a high performance culture across the operations through sharing of best practise, nurturing and development. Identify opportunities to automate and implement new technologies to delivery positive customer outcomes, in shorter timescales, reducing cost to service Identify areas to automate and remove manual processes to improve overall operational efficiency Take ownership of escalated customer and client issues with a view to resolving with minimal impact or damage to relationships Create and impl... Permanent