Customer Operations Executive - EV Car Chargers

Are you ready to be part of an exciting journey working for a company that supply and install smart electric vehicle (EV) home chargers? Our client is on a mission to accelerate the global transition to clean, affordable energy-and they''re looking for someone like you to help make it happen. As a Customer Operations Executive, you''ll play a key role in supporting customers throughout their EV charging journey, ensuring a seamless and positive experience. If you''re a motivated, customer-focused, and passionate about contributing to a more sustainable future, this could be the perfect opportunity for you. Job Title: TCustomer Operations Executive Location: Covent Garden (Hybrid) - 2 days from home and 3 days in the office Start Date: ASAP Duration: 3 months + Pay Rate: £14.85 per hour Working Pattern: Full-time role 3 days in the office, 2 days working from home Approximately 2 weekend days per month - 1 Saturday and 1 Sunday per month Working Hours: Monday to Thursday: 09:00 - 18:00 Friday: 09:00 - 17:00 Saturday: 09:00 - 17:00 - 1 per month Sunday: 10:00 - 16:00 - 1 per month What You''ll Do: Customer Support: Resolve inbound customer queries via phone with timely and effective solutions. Proactively reach out to customers to support them in overcoming any hurdles. Become a product expert, mastering the installation process and understanding various customer situations. Handle escalations and sensitive customer interactions with care and professionalism. ..... full job details .....